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sasuke878
New Kid
Posts: 2
server downtime
#38801 - 11/12/07 05:11 PM

i know this is posted already i think but are the servers down right now it says error cannot connect to server is it down?


Ripper_McGee
Veternarian
Posts: 1,496
Re: server downtime
#38802 - 11/12/07 05:14 PM

It's not down. You need to configure your firewall to allow your pc to connect to the servers. Try hitting alt+enter to use windowed mode before you attempt to connect. That way, if there's a firewall pop-up in the background, you can reply to it.




sasuke878
New Kid
Posts: 2
Re: server downtime [Re: #38802]
#38803 - 11/12/07 05:17 PM

didn't work...


Ripper_McGee
Veternarian
Posts: 1,496
Re: server downtime [Re: #38803]
#38805 - 11/12/07 05:23 PM

Are you running the integrated Windows firewall or Windows Live OneCare?

Alternately, are you attempting to play from a college campus?




Itchy
Rabbit Puncher
Posts: 71
Re: server downtime [Re: #38803]
#38806 - 11/12/07 05:23 PM

It let's me connect but then logs me back out every time I get in :{


PoppinFresh
Armchair Warrior
Posts: 39
Re: server downtime [Re: #38806]
#38807 - 11/12/07 06:58 PM

Itchy, are you getting returned to the login screen shortly after selecting a World? If so, I suggest you open a ticket with our Support and see if they can resolve your problem.

Information for contacting support can be found here: Support Information

--------------------
NCsoft QA



Itchy
Rabbit Puncher
Posts: 71
Re: server downtime [Re: #38807]
#38838 - 11/13/07 10:50 AM

I was getting kicked to the log on screen, but my patience paid off and after going out to dinner It works fine :}
BTW, it wasn't just me. It was happening to both my gf and here daughter on their respective pc's.


 
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