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Bugs and Technical Issues » Support Center is confusing View all threads
 
KuroBlack
New Kid
Posts: 11
Support Center is confusing
#39858 - 11/30/07 05:14 PM

Submitting a bug report through the Support Center link is confusing and I'm left wondering wether it was sent at all.

I clicked the link on the main site, got to page where I select "Contacting Support" in the Game Play block. Next page I choose "Game Support". All is fine so far. The next page says "Choose the game you want to contact us about", and DR is not on the list. I go to "Ask a question". Ok, here I can select DR from a list, give account info, attach file explaining bug. Then I hit "Continue" button and get a page to create a new account???? I was expecting something like "Your query has been submitted...."

Could somebody in the bug-swatting department please confirm if you received my bug report on the Quest Exploit.
If not, please tell me an easier way to get it to you.


JoeB1978
Veteran
Posts: 1,097
Re: Support Center is confusing
#39898 - 12/01/07 09:54 AM

Assuming this is the first time you have entered a question for NCSoft support you do need to make an account. This is separate from your NCSoft account. After you make the first one you will need to sign in to submit a bug/problem in the future.

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KuroBlack
New Kid
Posts: 11
Re: Support Center is confusing [Re: #39898]
#39909 - 12/01/07 02:36 PM

Thanks for the clarification.
Report submitted successfully.


 
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