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Dadaca
New Kid
Posts: 19
game crashing report
#35691 - 09/16/07 06:12 PM

When I open the option page allowing me to remap the keys I also open up the skills page right after.
This is so I can map healing/MP heal and other things to a customized layout that I like. I am running into problems though.
When trying to remap skills sometimes it crashes the game. This is when I try to remap the keys 1-8 often. I can re-create it but it happens in many different variations of keystrokes so finding the root cause is tough. It also can freeze up the computer so bad to cause an actual reboot being necessary. I am currently trying to figure out what exact keystrokes cause this so it can be reported. Anymore I hope someone can contact me in game or on my email(preferably) so this problem can be resolved for everyone.

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Blenda, "Sneaking about in the shadows is not really how you play DR. Wielding an oversized axed and smashing into the skull of the largest monster while shouting Leeroy Jenkins is."



Ripper_McGee
Veternarian
Posts: 1,282
Re: game crashing report
#35694 - 09/16/07 08:05 PM

From the Chunk #1 (Build 91) Known Issues link at the top of the Technical Support forum page you just posted to:

Quote:

Key Binds to the NumPad are not maintained on logout.

The keys ‘Y’ and ‘N’ cannot be rebound.




As to what combination of buttons you're pushing that end up crashing the screen? I'm not aware of any specific, but a good start would be to not try mapping to keys on the numpad, Y or N. This will probably help.


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~Ripper

Complainers ... Unite
Newb/N00b (NSFW)
MMO Spelling Bee

/twitch (TM)



Dadaca
New Kid
Posts: 19
Re: game crashing report [Re: #35694]
#35697 - 09/16/07 09:46 PM

I was not mapping any keys to the numpad, Y or N, though if someone is left handed I could see that combo came being awesome if the mapped it solely to the numpad+mouse. I was able to crash the game solely by opening the skills page, then the key-remapping page, and then changing stuff around. If I can recreate it again I will write down the steps and send them in, in the hope that the issue can be fixed. I am assuming that is why the dev's have this forum.
Not to just suggest that we only "not" do what we find to be game breaking is a rather bad way of maintaining a game. It's like saying do not hit the -g- key (not that this applies to this game) as a bug will make your character restart at level 1 and break your account.
I really love how well this game is put together. It's very well done for being free and I enjoy still paying monthly for it. I just want to help make it better if I find bugs.

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Blenda, "Sneaking about in the shadows is not really how you play DR. Wielding an oversized axed and smashing into the skull of the largest monster while shouting Leeroy Jenkins is."



Ripper_McGee
Veternarian
Posts: 1,282
Re: game crashing report [Re: #35697]
#35699 - 09/17/07 12:26 AM

Quote:

This is when I try to remap the keys 1-8 often




I apologize. When I read the line above, I thought that you meant you were trying to remap keys to 1 - 8 on the numpad, which is why I responded as I did. I'm sure the devs would indeed be interested in you being able to recreate the steps to cause the game to crash. I'll try the same thing to see if I can recreate it, too.

How are you opening the Game Menu? If I have Inventory open, but click the Game Menu button or Escape, it closes the Inventory. I can keep Inventory open if I click F1 then click the back button or if I open the game menu first, then click I for inventory.


--------------------
~Ripper

Complainers ... Unite
Newb/N00b (NSFW)
MMO Spelling Bee

/twitch (TM)


Edited by Ripper_McGee (09/17/07 12:50 AM)


Kamil
NCsoft Programmer
Posts: 19
Re: game crashing report [Re: #35699]
#35725 - 09/17/07 02:52 PM

We are always interested in hearing about new bugs, that way they can be squashed. I was not aware of any crashes regarding remapping keys, will look in to it. Key mapping has been revisited, you will be able to map num keys, and better feedback will be provided for keys that can’t be mapped in the next build.


PoppinFresh
Armchair Warrior
Posts: 31
Re: game crashing report [Re: #35725]
#35778 - 09/18/07 11:00 AM

We were able to track down what is causing this crash I wanted to thank the OP for taking the time to post the issue - it was very helpful in tracking this one down. I encourage anyone that has does find a bug to post here (though do try and search the forums first! ) and let us know. We may not have the ability to respond to every post, but we do read them regularly.


Also, if what you find is an exploit, please PM the details to a red name such as Crickette, Stephen, Jayjack, or Poppinfresh. And as always if you are having a technical problem please do not hesitate to submit a ticket with Support - they will always be able to help you


Again, many thanks!

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NCsoft QA



 
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